Shipping and Fulfillment Policy
Effective Date: September 20, 2026
This Shipping and Fulfillment Policy explains how Bespoke Giving Strategies processes and ships orders placed through www.bespokegivingstrategies@gmail.com">www.bespokegivingstrategies@gmail.com.
1. Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing times may be longer during holidays, promotions, sales, or periods of unusually high order volume.
2. Shipping Locations
We currently ship to:
All Canadian provinces and territories
If we do not ship to your location, the available shipping options at checkout will indicate this where applicable.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed during checkout where available.
Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Once an order has been shipped, delivery times may be affected by the carrier, weather, customs, holidays, service interruptions, or other circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges are calculated and displayed at checkout unless otherwise stated.
Any applicable taxes, duties, customs charges, or other fees will be handled as described during checkout or by the applicable carrier or customs authority.
5. Tracking
Where tracking is available, tracking information will be provided to you after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.
7. Delayed or Lost Shipments
If your order appears to be delayed or lost, please contact us at [Business Email].
We will make reasonable efforts to assist with tracking the shipment and communicating with the carrier.
Once an order has been transferred to the shipping carrier, delivery may be outside our direct control.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the package and the damaged product, along with your order number.
We will review the issue and determine the appropriate remedy in accordance with our Refund and Cancellation Policy and applicable law.
9. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us at bespokegivingstrategies@gmail.com as soon as reasonably possible.
Please provide your order number and details of the issue so that we can investigate and assist you.
10. International Orders
We currently do not ship internationally
11. Local Pickup
We do not currently offer local pickup.
12. Local Delivery
We do not currently offer local delivery.
13. Pre-Orders and Backorders
If a product is identified as a pre-order or backorder, the expected fulfillment timeframe will be communicated before purchase where reasonably possible.
Orders containing multiple items may be shipped together or separately depending on product availability and our fulfillment process.
14. Changes to Orders
If you need to change your shipping address or order details, contact us as soon as possible after placing the order.
We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
15. Contact
For questions about shipping or fulfillment, please contact:
Bespoke Giving Strategies
Kelowna, British Columbia, Canada
Email: bespokegivingstrategies@gmail.com
Phone: 780-259-0210
Last Updated: September 20, 2026