Refund and Cancellation Policy

Effective Date: September 20, 2026

Thank you for purchasing from Bespoke Giving Strategies. This Refund and Cancellation Policy explains how cancellations, refunds, returns, exchanges, and related requests are handled.

1. General Policy

Our goal is to provide clear and fair policies for our customers.

Refunds, cancellations, returns, and exchanges are subject to the terms below and to any additional terms provided to you at the time of purchase.

Nothing in this Policy is intended to limit any rights or remedies you may have under applicable Canadian or British Columbia law.

2. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

bespokegivingstrategies@gmail.com

Orders may be cancelled before they have been processed or shipped, where possible.

Once an order has been processed, shipped, or otherwise fulfilled, cancellation may no longer be possible and the applicable return policy will apply.

3. Refunds

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Unless otherwise stated, shipping charges and other non-refundable fees may not be refundable.

4. Returns

If returns are accepted, customers must contact us within 5 of receiving the order.

Returned products must generally be:

• Unused and in original condition.

• Returned with original packaging where applicable.

• Accompanied by proof of purchase.

Certain products may not be eligible for return where permitted by law, including products that are personalized, custom-made, perishable, or otherwise identified as non-returnable before purchase.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at bespokegivingstrategies@gmail.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs showing the issue.

We will review the situation and, where appropriate, offer a replacement, repair, refund, or other appropriate remedy.

6. Exchanges

We do not offer exchanges.

​

7. Sale and Clearance Items

Sale and clearance items are final sale unless defective or otherwise required by law.

Any restrictions will be communicated before purchase.

8. Services and Appointments

For services, appointments, consultations, classes, or other bookings:

Cancellation period: 72 hours before the scheduled appointment

Cancellations made within the required cancellation period may be eligible for a refund or credit, as specified at the time of booking.

Late cancellations and no-shows may be subject to a cancellation fee of 100%.

9. Deposits

Where a deposit is required, the deposit will be applied toward the applicable purchase or service.

Deposits are non-refundable.

Any deposit terms will be communicated before payment.

10. How to Request a Refund or Cancellation

To request a refund, return, exchange, or cancellation, contact:

Bespoke Giving Strategies
Email: bespokegivingstrategies@gmail.com
Phone: 780-259-0210

Please include your name, order or booking number, the date of purchase, and the reason for your request.

11. Processing Times

Approved refunds will normally be processed within 5 after approval or receipt of returned goods, as applicable.

Your financial institution may require additional time before the refund appears in your account.

12. Legal Rights

This Policy does not affect any rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection legislation.

13. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The current version will be posted on our Website.

Last Updated: September 20, 2026